Refund Policy

Our returns and refund process - straightforward, fair and in line with your consumer rights.

Last updated: 22 July 2026

✓14-day return window on unopened boxes from the date of receipt
✓Full refund of the product price (minus original delivery costs, unless the item is faulty)
✓No questions asked for returns within 14 days on unopened, undamaged boxes
✓Faulty goods - full refund including delivery costs, in line with the Consumer Rights Act 2015
→To start a return: email info@flourishyrligame.world within 14 calendar days of receiving your order

1. Our Voluntary Returns Policy

In addition to your statutory rights (set out in section 2 below), we offer a voluntary 14-day return policy on Wellaray Coffee. If you change your mind about your purchase for any reason, you may return the unopened box within 14 calendar days of receiving your order for a full refund of the product price.

This voluntary policy applies under the following conditions:

  • The box must be unopened and in its original condition, with all seals intact.
  • You must contact us within 14 calendar days of the date you received the order.
  • You are responsible for the cost of return postage, unless the item is faulty or not as described.
  • We recommend using a tracked postal service for returns. We cannot be held responsible for items lost in transit.

2. Your Statutory Consumer Rights

Your statutory rights as a consumer are not affected by this policy. Under the Consumer Rights Act 2015 (UK), you are entitled to:

  • A full refund if the goods are faulty, not as described, or not fit for purpose - reported within 30 days of receipt.
  • A repair, replacement or partial refund if faults are discovered between 30 days and 6 months after purchase.

In line with the principles of EU Directive 2011/83/EU on consumer rights, we also honour a 14-day cooling-off period for distance contracts. For consumer buyers within the European Union, you have the right to withdraw from the contract within 14 calendar days without giving a reason, provided the goods are returned in an unopened, undamaged condition.

3. How to Request a Return or Refund

  1. Email us at info@flourishyrligame.world with the subject line "Return Request" within 14 calendar days of receiving your order.
  2. Include your full name, order reference (if available), delivery address and reason for return.
  3. We will respond within 2 working days with return instructions including the returns address.
  4. Pack the item securely in its original packaging and ship using a tracked service.
  5. Once we receive and inspect the returned goods, we will process your refund within 14 calendar days.

4. Refunds

Approved refunds will be issued using the original payment method. Please allow up to 14 calendar days from the date we receive the return for the refund to appear in your account, depending on your bank or card issuer.

Original delivery charges are non-refundable unless the return is due to a fault or an error on our part. If the returned item is lost in transit due to inadequate packaging by the customer, we cannot guarantee a refund.

5. Non-Returnable Items

The following items cannot be returned, except where they are faulty or not as described:

  • Opened boxes or boxes with broken seals (for hygiene and food safety reasons).
  • Items returned outside the 14-day window without prior agreement from us.
  • Items that have been damaged after delivery due to misuse or improper storage.

6. Faulty or Damaged Goods

If your order arrives damaged or the product appears to be defective, please contact us immediately at info@flourishyrligame.world with photographs of the damage or defect. We will arrange a replacement or full refund including return postage at no cost to you.

7. Contact

For all returns and refund enquiries:
Coventry Wellness Ltd · 14 Broadgate Lane, Coventry, CV1 1AB, UK
Email: info@flourishyrligame.world · Tel: +44-24-7654-2183
Mon-Fri 09:00-17:00 GMT